Home

Collection 6 - Filipiniana Theses and Dissertations

CHPER 1

Reference URL

Add tags

Comment

Rate

Save to favorites

To link to the entire object, paste this link in email, IM or document
To embed the entire object, paste this HTML in website To link to this page, paste this link in email, IM or document
To embed this page, paste this HTML in website

Current HRM practices and employee retention of call center companies in Makati City : a correlational study

CHPER 1

Save page

1 of 10

View Description

Page Flip View

View PDF & Text

PDF
Text

search this item

Text Search...

Object Description

Rating
Author	Lopez, Earl Joy Roxas.
Title	Current HRM practices and employee retention of call center companies in Makati City : a correlational study
Publisher	Manila : UST Graduate School
Date	2004
Description	ix, 132 p. ; 27 cm.
Abstract	Employee Retention is a growing concern for most companies across all industries and geographical location. Call Center companies in Makati City, Philippines are no exception. The rapid influx of business players in this so-called "Sunshine Industry," which is expected to generate thousands of new jobs in the next few years is being confronted with the problem of labor shortage of skilled Call Center workers. This somehow led to the prevalence of talent poaching or raiding among Call Center companies at present. The need to hold on to precious talents is evident in order for these companies to prosper and rise above others in the field. Thus, an examination of what these companies do to retain talents and how their HRM practices affect employee retention is crucial at the moment. It is for this reason that this study was conducted. Four Call Center companies in Makati City were successfully recruited to take part in the study. All of them have been in the business for more than one year. The individual respondents have likewise been in their respective organizations for a year or so. The findings of this study can provide guidepost to the participating companies, as well as to HR practitioners on how to hold on to their valuable talents and deal with the issue of talent poaching and raiding.
Subject	Employee retention.
Subject2	Call centers -- Philippines -- Personnel management.
Format	pdf
Language	English
Rights	The digtal copy is owned by the UST Miguel de Benavides Library.

Description

Title	CHPER 1
Abstract	UST MIGUEL DE BENAVIDES LIBRARY

Current HRM practices and employee retention of call center companies in Makati City : a correlational study

Object Description

Description

Tags

Comments

Current HRM practices and employee retention of call...

Current HRM practices and employee retention of call...